One AI platform for every customer conversation.
Wernix agents work on every channel your customers use. They answer from your approved knowledge, resolve requests end to end, and file each one into a single help desk.
Four ways in, one record.
Voice
Answers your existing numbers. Callers speak naturally and are understood in more than 70 languages.
Chat
On your website and app, with the same knowledge and the same record.
Text
SMS for quick questions and status updates.
Reads inbound requests, replies, and opens a ticket.
It only answers from what you approve.
Connect help articles, PDFs and policies. Wernix answers from those sources, cites them, and makes nothing up.
- Answers cite their source
- Low confidence means a handoff, not a guess
- Content updates apply on the next conversation
Serve everyone in their own language.
Wernix detects the language of each conversation and answers in it, in more than 70 languages, on every channel.
Every conversation becomes structured work.
Resolved or handed off, each interaction becomes a ticket your team can act on and measure.
- Automatic ticket with the request, contact and details
- Routing to the right team
- Priority and SLA tracking, with escalation when overdue
- Reference numbers callers can use on any channel
- Full history and audit trail
- A person can take over at any time, with the whole conversation in view
See what customers ask, and how it ends.
Dashboards for volume, resolution, handoffs and response times, by channel and topic. Transferred calls are counted and reported, so you see where the agent needs better knowledge.
Works with the tools you already run.
Native Zoho integration. Connects to phone systems, help desks and CRMs, with open REST APIs and webhooks for anything else.